Supporting Staff

Support Staff:

The support staff provides administrative services to ensure smooth functioning of the school. Support staff as the name suggests is yet another important pillar which supports the administrative structure of the school. This includes clerical staff like office assistant, cooks, sweepers, etc. Their services are as important as those of any other staff in the school. Be it maintenance of accounts, or typing a correspondence letter, or dispatching an official letter or preparing tea, the support rendered by the supporting staff cannot be overlooked. To that extent, the support staff is shown as the base of the organogram – literally supporting the whole administrative structure. The following can be the range of responsibilities:

  1.  Set targets for the academic year
    2. Carry out administrative work assigned
    3. Manage and maintain laboratories
    4. Manage and maintain school library
    5. Manage and maintain school store
    6. Provide care and custody to school facilities
    7. Uphold civil service ethics and values of integrity, sincerity, punctuality, loyalty and dedication

Office/Administrative Assistant will:
1. Check the teachers and other staff attendance register and mark on it (C.L or absent depending on whether the teacher is present or not). Reflect on the Teachers’ CL Board.
2. Maintain the record of students who are admitted and the ones who have left the school.
3. File and update the documents.
4. Maintain general stock register.
5. Prepare and issue T.C and Character certificates for the students.
6. Receive and dispatch letters and record the same.
7. File the official documents properly
8. Involve in office management of general & principal’s office.
9. Assist in various school activities.
10. Taking care of office equipments.
11. Attend all school functions.
12. Prepare annual school budget.

Laboratory Assistants will:
1. Identify the science equipments and chemicals.
2. Have the knowledge about the storage of the chemicals, equipments, equipment’s location, and design of the laboratory.
3. Communicate effectively with the science teacher and students by having a good knowledge on the practical techniques in the science laboratory
4. Assist the science teacher to set up the laboratory before the class and during practical and dismantle the apparatus after the practical work
5. Assist students in locating and providing necessary equipment and chemicals during practical work.
6. Repair and maintain equipment.
7. Identify hazardous situations in the laboratory and provide safety measures accordingly.
8. Ensure clean, tidy, good and safe working environment in the laboratory.
9. Prepare laboratory solutions.
10. Work out a list for procurement for the damaged equipment and exhausted chemicals
11. Maintain stock register of the equipments and chemicals to enable the teacher to find out what is required and its balance.
12. Administer the first aid in case of laboratory accidents
13. Ensure that the hazardous chemicals and wastes are disposed off properly
14. Carryout the routine checkup of gas plant, fume cupboard, micro -scope, balance etc.
15. Attend all school functions.

School Caregivers work with the young children in boarding schools. They care for young children while recognizing and supporting the nurturing and socializing responsibilities of teachers and parents. The quality of the interactions between children and Caregivers has significant, enduring impact on children’s lives. The intimacy of the relationship and the potential that exists call for a commitment on the part of the School Caregivers to the highest standards of ethical practice.
The job responsibilities of School Caregivers are as follows:
1. Support Services: 
• Help children with the activities of daily living
• Supervise independent play and recreation
• Ensure safety of the children during independent play with his / her mates
• Accompany children to the washroom and toilets, and help them to brush teeth, wash, bath etc.
• Help children get dressed.
• Escort children to the class, play field, hostel, outing, BHU/Hospital etc.
• Assist them in moving in and out of beds, baths etc.
• Assist in changing bed linens
• Assist in keeping room, bed, drawers etc. neat and clean
• Sleep in the hostel with children
• Guide and maintain hygiene/cleanliness of students.
• Monitor and initiate washing of small children (PP – III) on regular basis.
• Attending emergencies (sick).
• Act as the link between the parents and the school
• Maintaining good discipline and order in dormitories, dining hall during meals and any school functions and celebrations.
• Supervising cleaning, social work and other activities in hostel and dining hall.
• Checking whether the bed and personal belongings in the hostel are properly kept or not.
• Ensuring all the students to attend school activities in time.
• Solving general/minor problem of the boarder students.
• Give/take over from students all the hostel properties in same condition.
• Attending meals, evening prayer and Morning Prayer during the absence of Teacher-on-Duty.
• Supervising and monitoring cleaning of hostel, hostel compound and hostel toilet.
• Coordinating and monitoring of campus development of hostel such as making of flower garden, parks and playground in consultation with the Principal and teachers concerned.
• Monitoring and ensuring electricity and water taps being turned/put off whenever not in use.
• Carry out any ad voc works assigned by the authority or responsible person.

  1. Protection
    • Act in the best interests of all children
    • Respect the rights of children as enshrined in the Child Care and Protection Act of Bhutan (2011) and commit to advocating for these rights
    • Recognize children as active citizens participating in school life and in institutional setting.
    • Work with children to help them understand that they are individuals with shared responsibilities to the environment and humanity
    • Create and maintain safe, healthy environments, spaces and places, which enhance children’s learning, development, engagement, initiative, self-worth, dignity and show respect for their contributions
    • Acknowledge the uniqueness and potential of all children
    • Ensure that children are not discriminated against on the basis of gender, age, ability, economic status, and social background
    • Providing guidance and counselling to the boarders.
  2. Guidance and Behaviour Management
    • Demonstrate right and wrong through good examples
    • Follow positive discipline technique that is constructive and appropriate. Therefore, the Caregiver shall:
    • Recognize and encourage positive behaviour.
    • Teach by example and use fair and consistent rules.
    • Supervise with a loving attitude with understanding and firmness.
    • Give clear directions and provide guidance appropriate to the child’s level of understanding.
    • Redirect children by providing alternatives when behaviour is unacceptable.
    • Encourage children to control their own behaviour, cooperate with others and solve problems by talking things out.
    • Explain reasons for rules and undesirable behaviour.
    • Ask children reasons when they do something wrong or inappropriate, and listen to them carefully and patiently.
    • Help children feel successful at a task and give options for other tasks if the one chosen proves too difficult.
    • When necessary, intervene as quickly as possible to ensure the safety of all children.
    • Ensure inclusive care practices for children with different abilities and needs at all times.
  3. Assistance in Learning and Development
    • Provide support in learning such as drawing, counting, reading, writing, reading stories etc.
    • Foster independence and develop individual talents
    • Attend to the child’s physical, emotional, social and intellectual growth.
  4. Ensuring Health and Safety
    • Look into the problems of sick students and provide them with first aid.
    • School Caregivers must ensure that all the safety measures as per the school policy are in place
  5. Documentation and Record Keeping:
    v Maintain
    • Record of the children’s bio data, anecdotes of his / her behavior, interests, needs, dietary habits, health status etc. and accordingly inform class teachers and nurses.
    • Minutes of meetings related to child care
    • Maintaining records of boarders leave and attendance and reporting to the authority concerned.
    • Other relevant correspondences.


  • Have good interpersonal skills – ability to work harmoniously with people.
    • Active listener
    • Warm, empathetic attitude.
    • Acceptance of others, Non judgmental
    • Wide range of interests and knowledge.
    • Positive outlook, ability to inspire confidence.
    • Sense of humour.
    • Be creative in approach.
    • Interested in constant self-growth.
    • Good communication skills – ability to impart ideas.
    • Ability to manage own stresses.
    • Adequate knowledge about trafficking issues.
    • Ability to network with other similar organizations.
    • Flexibility, open to change.
    • Professional attitude.
    • Honesty and sincerity to help.
    • Encourage autonomy and independence.
    • Respect for the child, and her/his problems.
    • Be aware of one’s limitations in training and skills.
    • Feel comfortable talking about sexuality and trauma experience.
    • Is an Active, Collaborative participant in the process.
    • Provides opportunity for communication of problems and concerns •Facilitates emotional expressions of distress, catharsis ventilation •Creates a safe environment to increase feelings of security, trust.
    • Provides accurate information wherever needed.
    • Helps goal setting – formulate realistic, achievable goals. •Helps in the development of skills for coping, survival, mastery •Is supportive of the child at all times.
    • Preserves confidentiality about sensitive issues and disclosures. •Adopt methods according to individual needs of the child •Knows when to refer.
    ROLE OF SCHOOL NURSE (Provisional)
    The school nurse has a crucial role in the seamless provision of comprehensive health services to students in the school. Increasing numbers of students enter schools with chronic health conditions that require management during the school day. The major focus of school nursing services is the prevention of illness and disability, and the early detection and correction of health problems through the implementation of Student Health Handbook.

Roles and Responsibilities of School Nurse
The following are some of the roles that school nurse should shoulder:
I. Professional Roles 
1. Provide health assessments.
• Obtains a health and developmental history through the use of Student Health Handbook.
• Screens and evaluates findings for deficits in vision, hearing, dental, growth, etc. and refer for further treatment.
• Observes the child for development and health patterns in making a nursing assessment and nursing diagnosis.
• Identifies health findings, which do not fall within the normal range.
• Assists with physical examinations when conducted in the school and carries out the follow up activities.
• Treats minor ailments and provides first aid whenever required üEducates girls on the use of sanitary pads and healthy habits.

  1. Develops and implements a health plan.
    • Interprets the health status of students through class teachers and school management.
    • Initiates referrals to parents, school personnel and hospitals / BHUs for intervention, remediation, and follow up.
    • Provides ongoing health information to students, parents, school personnel and health agencies.
    • Recommends and helps to implement modifications of school programs to meet students’ health needs.
    • Utilizes existing health resources to provide appropriate care to students.
  2. Maintains, evaluates, and interprets cumulative health data to accommodate individual needs of students through the implementation of Student Health Handbook.
    4. Plans and implements school health management protocols for students with chronic health problems, including the administration of medication.
    5. Participates in home visits to assess the family’s needs related to the child’s health.
    6. Develops procedures for crises intervention for acute illness, injury and emotional disturbances.
    7. Promotes and assists in the control of communicable diseases through preventive immunization programs, early detection, surveillance and reporting of contagious diseases.
    8. Recommends provisions for a school environment conducive to learning.
    9. Provides information on health to:
    • Assist students and families in making health-related decisions.
    • Participate in health education directly and indirectly for the improvement of health and to assume greater responsibility for their health.
    • Adolescents concerning health problems in order to encourage responsible decision-making practices.
    • The classroom teacher and administrator in health instruction.
    10. Coordinates school and community health activities and serves as a liaison person between the home, school, and community.
    11. Engages in research and evaluation of school health services to act as a change agent for school health programs and school nursing practices.
    12. Assists in the formation of health policies, goals and objectives for the school.
  3. Administrative Roles
    1. Responsible for maintaining and updating cumulative health records of individual student through the implementation of Student Health Handbook.
    2. Helps develop/revise school health policies and procedures. 3.Prepares the budget for school health supplies / activities
    4. Prepares first aid kits.
    5. Organizes, instructs, and supervises school health volunteers or assistants.
    6. Reports regularly in writing to the Comprehensive School Health Division on school health activities through the Principal.
    7. Implements the school medication policy and procedure.

III. Coordination Roles 
1. Interprets school health services to school management.
2. Plans, implements, and supervises school health screening programs. Provides follow-up services when indicated.
3. Serves as a health liaison between school, home, and the community.
4. Participates in classroom instructions on health issues in coordination with class teachers.
5. Coordinate in the supply of drugs, eg: vitamin A, iron tablets and other prescribed drugs to schools with proper records.

Central schools will have students from PP onwards as boarders. Washer man / women will be employed to wash clothes for young children of classes PP to III. The washer man’s basic role is to wash clothes, linen etc. for these groups of young children who are not capable enough to wash their own clothes. While no provisions are worked out to provide washing machines at the initial phases of Central Schools, the Ministry will explore possibilities in providing washing machine in future.
Roles and Responsibilities of Washer man /women
1. Responsible for taking care of laundry.
2. Develop time table in consultation with the Care Giver for washing clothes.
3. Take care and be accountable for the equipment like iron, washing brush, soap, bucket, clothes line, washing machine etc.
4. Erect clothes line.
5. Develop packaging techniques to identify individual students’ clothes.
6. Accountable for the lost and damage of clothes.
7. Receive and handover the clothes form the Care Givers with proper records
8. Submit requisition for detergent, clothe brush etc. as per the system agreed upon with the school management
9. Report to the school management for any maintenance required
10. Handle laundry equipment properly:
• Operate washing and dry cleaning machinery in accordance with company standards.
• Monitor machines during washing and drying cycles and address any problems.
• Apply correct treatment to stained items based on fabric and stain type.
• Maintain accurate records of items washed, number of loads, and poundage of dry cleaning and laundry.
• Remove clean articles from the washing and dry cleaning machines when the cycle is completed
• Transport cart of washed articles to dryers and place in dryers according to load size.
• Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.

School Driver
The school being a large boarding one, is provided with a physical facility of a bus. It allows easy mobility for the school. The drive has the following responsibilities:

  1. Do’s
    1. Be available in the school campus round the clock.
    2. Identify and inform the school authority about any maintenance required.
    3. Maintain the log book properly.
    4. Keep record of all bus accessories and produce them for inspection whenever asked for.
    5. Inform the authority on the renewal/updating of bus documents (blue book, insurance, movement order, fitness, POL book) and keep them under safe custody.
    6. Maintain discipline of students, in the bus, if not accompanied by teachers/warden or matron.
    7. Maintain the cleanliness of the bus.
    8. Timing of the movement order to be followed strictly.
    9. Be available for duties other than driving if needed.
  2. Don’ts
    1. Never drive under intoxication.
    2. Never exceed the specified speed limit (30 km/hour)
    3. Never carry unauthorized persons.
    4. Never leave the campus with bus without the movement order.
    5. Never take the route other than the one specified by school authority.
    6. Never let an unauthorized person to drive the bus.
    7. Never drive in neutral gear.

Multi-Skilled Personnel

  1. Operate/repair duplicating machines.
    2. Carry out minor electrical works.
    3. Take charge of mike and its accessories.
    4. Carryout light masonry works.
    5. Attend office works as and when required.

Estate Manager/In-Charge:
1. To take care of school property.
2. Carry out maintenance work.
3. Register all properties (moveable cum immovable).
4. Put requisition for things required.
5. Suggest for external maintenance.
6. Attend office works as and when required.

Cooks form an important part of school organization and their role is equally important. Hence, they shall:
I. Do’s
1. Serve food to students with filial affection.
2. Cook food and serve it with cleanliness.
3. Maintain personal hygiene.
4. Carry out internal and external cleaning of a dining hall and kitchen.
5. Keep utensils clean at all times.
6. Help in unloading mess items.
7. Keep proper record of the firewood brought.
8. Carry out the chopping of firewood.
9. Provide hot water to students who are recommended by warden/matron.
10. To put out fire especially at night before leaving for home.
11. To ensure that no edible items are lost from the kitchen or from the store.
12. The cook in-charge of the night is responsible for the safety of the kitchen or the store.
13. Be available for all kitchen works from 4 am till 9 pm.
14. Report to the school about any unusual behaviour of students or outsiders found in the school premises.
15. Attend to any school work as and when required.
16. Should do other works as and when school require.

  1. Don’ts
    1. Reserve food for themselves before serving it to students.
    2. Never carry left over food to their respective residences.
    3. Never leave firewood near oven when people are away.
    4. Never entertain students in the kitchen and their quarters.
    5. Keep away from close friendship with students.
    6. Never take intoxication during working hours.
    7. Never serve food before time.
    8. No man-handling, physical or verbal, of students.

Religious Discourse Program (Choeshed)
• To initiate religious activities in the school
• To invite qualified and respected scholar to impart values to our students
• To regulate fund collected for the program.

Sweeper (Dry & Wet)
1. Sweep offices, staff rooms, corridors in the morning or after school hours.
2. Wipe off cobwebs.
3. Pick up papers, plastics and containers in and around school campus.
4. Keep staff toilets clean.
5. Clean drains of school buildings, dining and multi-purpose hall.
6. Clean tabletops and windowpanes of offices and staff room.

• Receive and deliver letters.
• Lock and open offices, staff rooms, main doors and staff toilets.
• Carry notices and messages.
• Attend phone calls.
• Dusting tables and windows.
• Attend office works.
• Ring bell for every period.
• Prepare and serve staff tea.
• Look after the school campus.
• Prepare and maintain flower gardens.
• Lock the gate during class hours and night from 11.00 pm.
• Put on/off street and corridor lights.
• Inform school of any strange visitors during odd hours.
• Inform school of any damage, stolen or missing items immediately.

School Time Table Incharge
1. Prepare school timetable for the year.
2. Prepare school timing.
3. Maintain records of substitution classes.
4. Prepare TOD roster.